Returns & Shipping
Each item is made to bring happiness and joy. Please do remember that each piece from Double M Pottery is handmade and unique, however, if you are not happy with your purchase, unused items may be returned for an exchange or full refund within 14 days of purchase. Buyer is responsible for all return shipping costs and all included materials received from Double M Pottery must be included.
If you need to return, for full credit, less shipping and handling, please contact Double M Pottery with 14 days of receipt.
Every item is made to order by hand, this means that not all purchased items will be ready to ship immediately after order. Normal turn around time is 5-8 days from purchase to shipment.
Unforseen issues with material availability that could delay shipment will be communicated to buyers as soon as we become aware of them.
The buyer will receive shipping and tracking via email address associated with the order.
Please contact us with any shipping service requests.
*oversize, fragile and any other pieces needing extra care may require additional shipping charges.